nir-vana innovation network

The company's service portfolio covers: Supply Chain / Logistics - Worldwide logistics services The company maintains a strong network of logistics specialists and has experienced partners. The particular strength lies in a system-wide supply chain management, offering import and export air and sea freight transport, customs clearance, bonded warehouses, distribution of goods throughout Germany, Europe and worldwide, and, moreover on-site exchange or returns logistics. Storage / Shipping They ensure the complete warehouse management for partial and finished products and keep control of the process from goods receipt to dispatch. Furthermore, they provide mapping of the online-shop's front and back end, pick and pack services and creation of shipping documents. All shipping and status information can be tracked online at any time via their tool "shipping list", including delivery information and proof of delivery to the customer. Moreover, individual shipment tracking, as well as transport and damage handling. Assembling, fulfillment and contract manufacturing The company assembles, labels and packages all products. Firmware or software updates for technical products can be carried out, even on a short-time basis to delivery. They provide print media, manuals, flyers and packaging, labelling/label printing of serial numbers, barcodes etc. and the duplication of storage media such as hard disks, SD/MMC/CF. The company also offers firmware - and software updates for almost every kind of device and screen printing (printing every product with the client's logo in high-quality). After-Sales - Hotline & Helpdesk The company's employees support consumers and merchants by phone. They take orders, provide information and give technical support. The employees also assist in returns management, marketing and acquisition calls, switchboard, as well as evaluations and statistics. Repairs The company provides the complete service handling for IT, TC and CE products and supports consumers and merchants as soon as a problem arises. The technical service center assists in - Industrial repairs in ESD-protected work areas - Order entry and warranty processing - Swap exchange and credit notes - Functional checks/testing/diagnosis - Firmware and software updates - Repairs of various levels (level 1 to 3 possible) - Processing of chargeable operations Refurbishment / Reconditioning The company's team ensures the make-over of customer returns for resale or for use as service items (e.g. replacement devices). They also offer the make-over of new product returns due to production errors, new software or firmware updates or returns from leasing contracts. Accounting - Accounts Receivable Management As part of a sub-ledger the company is able to generate invoices with the client's CI and company data. Invoices can be sent with products or separately by mail or electronically as a PDF file with differing billing addresses. Accounts receivable management also includes payment monitoring, control and execution of dunning. Audit security and provision of data in electronic readable form for purposes of audit is guaranteed. E-business solutions All parties involved can track every procedure, stock, shipping information and processes economically and transparently at any time via the company's online portal - ISSI. It provides the following: - Organization and control of after sales service processes - Enabling orders and shipping orders B2B/B2C - Providing online information on current stock levels - Creates evaluations and statistics