nir-vana innovation network

The Hungarian company is a software developer and system integrator, focused on contact center and unified communications solutions. As a long term partner of Microsoft and Avaya, their solutions and sales experts provide clients with holistic and modular contact center services and products. The core product is a contact center for MS Teams, an advanced contact center solution that is available from the cloud. It integrates and connects available channels, whether it is MS Teams voice, SMS, WhatsApp, web chat, social media messaging with or without AI infused bots, IVR, real time and historical reporting, interaction recording management. The concept is based on the finding that MS Teams is the fastest growing business application of MS, and to be successful as an organization already using or committed to use MS Teams, it is important embedding communications into processes and apps. It is also clear that organizations want free-flowing interactions, applications to support all channels. The contact center simplifies the customer handling processes, includes continuous monitoring on interactions, process automations and response management. The strength and innovative approach of the product lies in the collaborative and flexible nature of the platform. The company establishes long-term relationships with its partners and it is looking for local resale partners to successfully reach the target customer base. Therefore, the company is seeking partners which have experience and knowledge about embedded software and systems engineering as well as sales capabilities in the area of MS telephony, unified communication and call centers mainly in Europe.