nir-vana innovation network

Lithuanian call-center with more than 25 years of experience offers a wide range of services for businesses in English, Russian and Lithuanian languages.
The call-center can offer:
- 24/7 customers consultation;
- Outbound sales (for current clients or other companies);
- Lead generation services;
- SMS and Email response service;
- Surveys;
- Appointment setting services;
- Social media communication.
The company can work with businesses from every country. Currently, it has clients from the USA, the UK, Lithuania, Russia, and Ukraine.
Among the clients, there are such companies as Microsoft, Coca-cola, UNICEF and various international airports.
The company would like to find new cooperation partners and is searching for businesses that are thinking about expansion abroad or want to optimize their incoming/outgoing calls, emails, SMS. The company is offering an outsourcing agreement. Potential clients can be medical institutions, supermarkets, travel agencies, wellness centers and etc.

Advantages & innovations

- The company uses professional call management software - Genesys. It helps to provide services to customers, using various media channels and efficiently allocate human resources also to optimize work processes; - The company has 15 employees who speak Russian and 22 who speak English; - All calls are recorded for monitoring and quality purposes; - During calls, employees are writing down comments, registering problems, accepting orders, etc. This information is sent to the client; - The company has contacts of all Lithuanian enterprises. This gives a great opportunity to expand business/services to Lithuania; - Competitive price; - Service-level agreement (SLA) rate 80/20; - Efficiency rate <90%; - Generated leads <10% from the number of contacts; - Sales <5% of the number of contacts.

Stage of development

Already on the market

Partner sought

The company is looking for new cooperation partners that are thinking about expansion abroad or want to optimize their incoming/outgoing calls, emails, SMS. Potential clients might be medical institutions, supermarkets, travel agencies, wellness centers and etc. The company offers its services under the outsourcing agreement. Examples of situations when the call center can offer its services: - Cooperation partners want to expand their scope to Lithuania; - Cooperation partners have many incoming calls, e-mails, SMS or "chat" requests; - Cooperation partners want to provide customers with consultation services 24/7; - Cooperation partners want to sell their products/services to other countries' companies; - Cooperation partners have their own clients' database and want to reach them for sales or surveys; - Cooperation partners want to find new partners worldwide.